About Riodrip
Who we are and how the outlet model works.
Rio colors, outlet prices
Riodrip sells lightweight streetwear in the colors of Rio: windbreakers, jackets and essentials built for rain, wind and a night out, at a fraction of full retail.
How the prices work
We buy in lots: end-of-season runs, overproduction and cancelled orders from European wholesalers. Lots are limited by nature. When one sells through it does not come back, or not in the same sizes. That is what explains the gap with retail prices, and also why some sizes disappear quickly.
There is no physical store and no reseller network. The structure is light, and the saving shows up in the price on the page.
What we commit to
- Real timelines: 1 to 3 business days to pack, 7 to 12 in transit. Not a number invented to look good.
- Real stock counts, with no fake urgency timers or invented scarcity.
- Free shipping on every order, no minimum to all 50 U.S. states.
- 30 days to change your mind, return shipping on us, refunded within 7 business days.
- A reply within 24 business hours to anything sent to help+riodrip@thesupport.care.
Reaching us
Customer service runs on email: help+riodrip@thesupport.care. Monday to Friday, 9am to 6pm ET.