Customer care
Contact us
Question about an order, a size, a return or an invoice: email us. It is the fastest channel and you keep a written record of the exchange.
Hours and response time
Monday to Friday, 9am to 6pm ET.
We reply within 24 business hours. Messages sent over the weekend are answered Monday.
Get a faster answer
Include your order number (it looks like #1234 and is in your confirmation email), the item concerned and a photo if relevant. It saves a round trip.
Returns and exchanges
Email us for a return authorization and a prepaid label. You have 30 days from delivery.
Business details
Riodrip
United States
Mailing address. This is not a walk-in store and not the returns address.