Where is my order
Enter the tracking number from your shipping email, pick the carrier, and you land straight on their tracking page.
Your tracking number is emailed when the parcel ships, not when you order. It can take a few hours to go live with the carrier.
A confirmation email goes out right after payment.
Picked, checked and boxed in 1 to 3 business days.
Handed to the carrier. Your tracking number arrives by email.
On your doorstep, 7 to 12 business days after dispatch.
Delivery questions
It is emailed when the parcel ships, not when you order. Check your spam folder. If nothing after 3 business days, email us with your order number.
A number can take a few hours to go live with the carrier. Try again the next day before contacting us.
After 7 business days without movement, email us and we open an investigation with the carrier. Declared lost means a replacement or a full refund, your choice.
Check with neighbors, building staff and any safe-drop location in the tracking. If it has not appeared within 48 hours, email us and we request proof of delivery.
Only before the parcel goes to the carrier. Email us immediately and we will try.