Orders are packed in 1 to 3 business days, then take 7 to 12 business days in transit. Business days exclude weekends and U.S. federal holidays. Orders placed after 2pm ET enter processing the next business day.

Yes, to all 50 states, with no minimum order. Sales tax is added at checkout where we are required to collect it.

Yes, where the carrier accepts them. Delivery to APO, FPO and DPO addresses can take longer than the standard window.

Not from this store. We run separate stores for other markets.

No. Orders ship from within the United States, so there are no customs duties or import charges. Sales tax is added at checkout where we are required to collect it.

By email when the parcel ships, not when you order. It can take a few hours to go live with the carrier.

Email us with your order number after 7 business days without movement and we open an investigation with the carrier. If the parcel is declared lost, you get a replacement or a full refund, your choice.

Check with neighbors, building staff and any safe-drop location shown in the tracking. If it has not turned up within 48 hours, email us and we request proof of delivery from the carrier.

While the parcel is still with us, yes, email us immediately. Once it is with the carrier, changes depend on that carrier and are not guaranteed.

Email help+riodrip@thesupport.care with your order number. We send a return authorization and a prepaid label within 24 business hours. Pack the item back up, attach the label, drop it off. Nothing to pay.

30 days from delivery. The item must be unworn and unwashed with its tags attached, in a condition we can resell. Trying it on is fine.

No. Return shipping is covered by the prepaid label we send you.

Within 7 business days of your return reaching us and passing inspection, back to the original payment method. Your bank then takes a further 3 to 10 business days to post it to your statement.

Yes, at no extra cost. Email us with your order number and the size you want. We hold the replacement if it is still in stock.

Email us with photos. We cover the return and send a replacement or a full refund including any shipping you paid. This does not use up your 30-day change-of-mind window.

Set the quantity to 2 on the product page and your free piece unlocks. It is a surprise colorway, added to your order and shipped in the same parcel. It does not show in the cart or at checkout, which is normal.

Compare the measurements on our size guide with a jacket you already own and like the fit of, laid flat. The fit is unisex and cut slightly roomy. Between two sizes, size down for a closer fit or size up to layer a hoodie.

Yes. They are new items from end-of-season runs and overstock bought in lots from European wholesalers. They have never been worn.

Because we buy end-of-season and overproduction lots, with no physical store and no reseller network. When a lot sells through it does not come back, which is also why some sizes disappear quickly.

Yes. The number shown comes from our actual inventory. We do not use simulated countdowns or invented scarcity.

The methods shown at checkout, in U.S. dollars. Transactions are encrypted and processed by a PCI-DSS certified provider; we never see or store your full card number.

That almost always comes from your bank: a limit reached, a verification step not completed, or a typo. Check your details and try again, then contact your bank if it persists.

Yes, email us with your order number and we send one.

Email help+riodrip@thesupport.care. Monday to Friday, 9am to 6pm ET. We reply within 24 business hours; weekend messages are answered Monday.

Riodrip is operated from the United States. The full legal entity, business address and registration details are on our Terms of Service page.